Bravo Zulu USA - Well Done (TM) embodies the very ethos of everything we do. From excellence in product design, manufacturing, sourcing, to marketing, sales, delivery and support, BZ exemplifies the qualities we endeavor to provide to all of our partners, suppliers and customers. Our BZMask™ Alpha and Sigma Series of tube-style buff face masks are designed to be fully customizable and functional headwear. You can wear your BZMask many different ways including a hat, face mask, Gaiter, sunshade, bandana, balaclava, wristband, headband and more!
We are a small business located in the beautiful Spokane Valley in Washington State USA. All of our products are designed, sold, shipped and supported from our offices here in the United States. You can be assured that when you buy BZMasks from BZ-USA that you are supporting an American Small Business, not some faceless monolithic mega-corporation. We also shop local and we definitely shop small business. Our website servers are similarly located here in the USA. We are fully PCI-DSS compliant and have a dedicated SSL certificate protecting all of your information. Our certified global manufacturing partners work with us to provide the best quality product for a reasonable price.
For your credit card security and to help eliminate identity theft/credit card fraud, we will only accept orders that ship to the billing address of the credit card being used to place the order. We will ship to a verified PayPal address when using PayPal as a method of payment or a certified ApplePay address when using ApplePay as a method of payment.
We also accept Google Pay and will ship to a verified Google Pay address.
IF you wish to place an order as a gift or for delivery to a different address than the billing address, please shop from our eBay BZMask store or from our Amazon BZMask store. both of these companies use robust identity verification systems and offer the ability to ship both internationally and to non-billing addresses. If you have any questions, such as shipping to a deployed soldier or APO/FPO addresses, please review our terms and conditions of sale or contact us at:
Bravo Zulu USA
506 N Sullivan Road
Spokane Valley, WA 99037
Phone - 888-650-7373
Email us at mailto:[email protected]
Generally, we offer only in-stock products and ship within one business day of the order being placed. From time to time and based upon market conditions, we may have products that are pre-sold or run out of stock unexpectedly. Pre-Sales are all stated as-such on our website. Pre-Sale orders will not be charged to your credit card until your order is complete and ready to ship.
Our shipping partner is the United States Postal service. We ship all products by either First Class or Priority Mail. For products where we offer "free shipping" the method will be First Class Mail. All USA orders over $50.00 will ship FREE by USPS Priority Mail.
Should a product become out of stock before we can ship your order, we will contact you and notify you of the shortage. We will offer you the opportunity to:
1. Wait for the product to arrive and ship the out of stock products separately and without additional cost.
2. offer you the opportunity to select an in-stock replacement product. or
3. offer you the opportunity to cancel the out-of-stock items or cancel your order entirely. Any way you choose, the decision is yours.